Terms and Conditions

Website Disclaimer

Terms of Use

  • The content of the pages of this website were created for marketing purposes and should be used for general information only. Content is subject to change without notice.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Communications

We may contact you about future offers and promotions at Shield Detailing that might be of interest to you. However, we will not share your contact details with any third parties. You may opt out at any time.

Privacy Policy

Shield Detailing is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

What we collect
We may collect the following information:

  • Name and job title
  • Contact information including email address.
  • Demographic information such as postcode, preferences and interests.
  • Other information relevant to customer surveys and/or services.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our services.
  • We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Terms of Use

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern the relationship between you and Shield Detailing in relation to this website.

The terms Company or ‘us’ or ‘we’ or ‘our’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material may include, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws and jurisdiction of the Republic of South Africa.

Terms of Sale

You can contact us via email: info@shieldchem.co.za

When we use the words “writing” or “written” in these terms, this includes emails.

Our contract with you

  • Our shopping pages will guide you step by steps for to place an order with Shield Detailing. Our ordering process will allow you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.
  • After you place an order, you will receive a confirmation e-mail from us acknowledging that we have received your order. However, please take note that this does not mean that your order has been accepted. We will confirm our acceptance by sending you an e-mail that confirms that the products have been processed.
  • If we are unable to accept your order, we will inform you of this either by phone or in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
  • Our website is solely for the promotion of our products in Southern Africa.

Delivery

  • The costs and methods of delivery will be as displayed to you on the individual product pages and in more detail here. We do Door to Door Nationwide delivery. Standard Flat Fee is R99 (Via Courier) that is for goods up to 3kg. If it heavier than 3kg we will contact with the correct delivery fee. Delivery Fee is not included in the product prices.
  • You will receive a tracking number to track your own parcel.
  • We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
  • If your parcel is not delivered within 10 Working days, please send an email with the following info:
    • Name
    • Order Number
    • Tracking Number
    • Contact Number
    • Delivery Address
    • Invoice number
  • Delivery time for rural areas can take between 4-7 working days and Major cities between 2-5 days. We will only send goods as soon as we received payment.

Refunds

  • If you made a mistake by ordering the wrong product, there will be no refund, or if there is a refund, buyer / agent will be liable for the courier fees.
  • Your product(s) must be returned to us within 7 days of the order invoice date.
  • Refunds will be processed within 10 days of receipt of the products in our warehouse to the Representative who placed the order. We will not refund delivery fees unless the mistake is made by us.
  • We do not do refunds on products that has been opened or tampered with. All products must be sent back to us in original packaging and resalable condition. All products will be inspected first.
  • You will then be refunded.

Price & Payment

  • The price of the product (which includes VAT) will be the price indicated on the order pages when you place your order. We take all reasonable care to ensure that the price of the product stated is correct.
  • It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced, if you do come across one of those products please send the info to info@shieldchem.co.za. We will then be in contact with you.
  • If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable.

Other Important Terms
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

If we decide to change these terms, we will post the new version on the website. Any orders placed after this time will be subject to the new version.

If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

These terms are governed by South African law and you can bring legal proceedings in respect of the products in South African courts.

Protection of Personal Information Act (POPIA)

The Protection of Personal Information Act (POPIA) comes into full effect on the 1st of July 2021.  This data privacy law is designed to protect your personal information.

Shield Detailing is fully compliant with POPIA.  If you are happy to continue receiving information from us in the form of mailers, direct marketing measures, and information on our products, we look forward to keeping in touch.

If you are not keen to continue receiving marketing material from Shield Detailing, you are welcome to opt out of communication by replying “Please stop further communication” to or unsubscribing from  any of the emails sent to you by our marketing team.

You can sign up again any time in the future!

If you do not unsubscribe to receiving marketing material from Shield Detailing, you agree to continue receiving our marketing material.

For more information on POPIA, please visit https://popia.co.za